Saturday, May 14, 2011

Effective Communication - the Science of Change Management

We like to live in our comfort zone and as intelligent specie generally resist change, particularly in the corporate world. Often people do not realize the cost of their rigidity in changing their behaviors.

How many times did you experience people gossiping in the corridors about a particular process or procedure introduced in your organization in which management had spent precious time and money? Initial reactions are curiosity, fear, anxiety that result in reluctance in adapting things that are aimed at improving the efficiency and brining transparency in an organization.

Many times, the key reason for resistance to change is lack of communication between the change implementers and staff. Senior management often leaves the process to an implementing team, resulting a communication gap between the top management and the rest. Certainly causing frictions!

Yes Change Management is a science many senior managers still find tough to deal with.

There are two essentials to follow for managing change:
1. Open and two way communication
2. Creating buy-in by describing benefits

I read an excellent piece from Garrison Wynn

"Communication skills are the foundation of team work, allowing us to transfer a message of support and hope so we believe as a group that solutions are possible. The key to being able to communicate and benefit from each other is to truly see you own value. That will allow you to see it more clearly in others."

Technically speaking, when we communicate, we try to influence other’s thoughts, hence this should be a carefully crafted process and thoughtful selection of words is necessary and often realizing the pain of not changing helps in behavioral acceptability towards change.

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