Sunday, July 31, 2011

Sales and Customer Service – Eye contact is an essential element

Human eyes have mystical powers. However the ability to use this unique quality is unknown to many. I feel sorry for those sales and customer service professionals who do not make an eye contact with their customers. And if some of them do, their eyes reflect frustration!

Experienced sales and customer service professionals emphasis on three essential elements a nice smile, a perfect eye contact, and use of last name. These three elements are considered important in achieving greater customer satisfaction.

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